The right of withdrawal is regulated by law if the customer-consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a reference to VAT ) has the right to terminate the purchase contract for any reason. To exercise this right, the customer must send a communication to Reporter Shoes within 14 working days with effect from the date of delivery of the goods following the procedures listed below:- to log in and complete the form by following the procedure that is located within the "After Sales Service", Locate the order concerned. First select the items you want to make and submit the online form for the request for authorization to return. The system will automatically highlight the orders that have not yet exceeded the limit for which it can be He made a return. - will receive the Return Authorization Number and further instructions.- follow the instructions and send the goods to the address.- The consumer can choose to receive a refund of the amount paid, change the size of the product if available or receive a voucher entire actually paid value (excluding cash).Within 14 working days from the exercise of the right of withdrawal, Reporter Shoes will through their own trusted courier to collect the parcel.The reimbursement of the amounts in favor of the consumer is free and is made as soon as possible, and in any case within 14 days from the date when Reporter Shoes is in possession of the Products verifying their integrity in their entirety, loss of use and return in the original packaging. N.B.They can not exercise the right to cancel orders made by customers who purchase with VAT. When returning, otherwise non-acceptance, the packaging must be intact. The right of withdrawal is regulated insideLegislative Decree no. 206/2005 art. 52-57 of the Italian Consumer Code.
The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code):
The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54 does not apply to:
Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in Articles 64 and following cases:
For more information, visitthe legal text available on the Ministry of Economic Development